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Terms of service

www.athosworkshop.com is the online store of individual enterprise ”Plevrakis Emmanouil” based in Aggeliana, Rethymno Crete, Greece. The use of www.athosworkshop.com website implies acceptance of the following terms.

Order methods
1) directly to our online store www.athosworkshop.com
2) by e-mail athosworkshop@gmail.com
3) after telephone communication +30 697 2204609

Payment methods
1) Cash on Delivery (only for destinations within Greece)
Payment is made only to employees of the transport company at the time of delivery to you. In case you are absent, you will be left a note so as to contact the company.
2) Deposit in bank account
You can deposit your payment in the following bank accounts:
Νational bank of Greece
IBAN: GR3401104560000045600115682 – BIC NUMBER : ETHNGRAA
Beneficiary: Plevrakis Emmanouil

ALPHABANK
IBAN: GR3801408180818002101080659 – BIC NUMBER : CRBAGRAA
Beneficiary: Plevrakis Emmanouil

EUROBANK ERGASIAS Α.Ε.
IBAN: GR9702603310000460200596782 – BIC NUMBER : EFGBGRAA
Beneficiary: Plevrakis Emmanouil

PIRAEUS BANK
IBAN : GR7801713750006375144950084 – BIC NUMBER : PIRBGRAA

Bank charges are borne entirely by the customer.
We will send the ordered products upon confirmation of the deposit through the i-banking system.
3) Paypal (credit/debit card)
PayPal is one of the most popular payment systems which guarantees speed and security of your electronic transactions.
4) Payment by credit card (Visa, Mastercard, Maestro, American Express, Discover, Diners Club, JCB)
We use Stripe, a dedicated payment processing company, to offer you the ability to pay with your credit or debit card easily and securely.

Shipping methods
The online store athosworkshop.com cooperates with the Geniki taxydromiki courier for destinations within Greece and the ACS courier for destinations within Europe, for the shipment of your order. For shipments anywhere else the orders are sent by the Greek post office.
Shipping costs are calculated based on the weight of the ordered products and are undertaken by the client. If the client returns goods to change the order, the client undertakes the return shipping costs. The company shall bear the shipping costs of returned goods only in cases of defective or wrong product.

If the shipment is in a country outside the EU, the client will be responsible for customs clearance and payment of customs duties as well as local taxes whenever required.

Delivery methods
Ordered products are sent within 3 working days following the date of the order by Geniki taxydromiki courier. This goes for destinations within Greece. However, 1-2 weeks are needed for destinations abroad through the ACS courier and the Greek post office.

Shipping charges

For destinations within Greece:
Packages to be delivered within Crete weighing up to 2kgs cost 3.50€. Each extra kilo costs 1.00€.
Packages to be delivered within Greece weighing up to 2kgs cost 3.85€. Each extra kilo costs 1.25€.
Packages that will be paid Cach on Delivery, is charged with extra 2€.
For orders over 50€, FREE Shipping.

For destinations within EU:
Shipping goods in Europe is charged according to the ACS courier price list.

For international destinations:
Shipping goods abroad is charged according to the Greek post office price list.

Terms of Service

Ordering
Goods are shipped when payment of order is received (deposit in bank account or pay pal). Payment in cash on delivery is exempted because it is made only to employees of the transport company, at the time of delivery. In case of an entry with incomplete data (wrong address, telephone number, etc.) the athosworkshop.com reserves the right to cancel the order without notice. Upon completion of the procedure, you will automatically receive an e-mail confirming your order and indicating all relevant information. Our company is not liable for failing to MEET the estimated delivery times due to delays of the shipping company or natural causes.

Availability
In case the ordered goods are not available, the client is informed by e-mail or telephone call about the precise delivery time. If an agreement is reached, the client is requested to inform us by e-mail so that the order remains active. Otherwise, it is cancelled.

Return of defective product
If the products shipped are damaged in any way, please contact us within 10 days by telephone call or e-mail (athosworkshop@gmail.com). We will take back the defective product and send a new one. The company will be liable to any additional transport costs. Defective products must be returned in their original packaging in order to be replaced.

Return and change order
Credit Claims and/or Returns must be communicated and approved by us within 14 days of receipt of the shipment. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or an equivalent one. (They should be registered. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

Products / Prices
The company may abolish or change product specifications and prices without notice. In any case, the client is charged the amount stated in the order. Prices include VAT (23%). There may be a discrepancy between the characteristics of products shown in photos, such as color and texture, and the actual characteristics of the products due to the natural raw materials we use.