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Orders, Payment, Shipping & Delivery - Terms of Service - Privacy Policy

www.athosworkshop.com is the online store of individual enterprise ''Plevrakis Emmanouil'' based in Angeliana, Rethymno Crete, Greece with VAT number 070552520. The use of www.athosworkshop.com website implies acceptance of the following terms.

 

Orders, Payment, Shipping & Delivery

 Order methods

  • directly to our online store www.athosworkshop.com
  • by e-mail athosworkshop@gmail.com
  • after telephone communication +30 28340 20728

Payment methods

Cash on Delivery (only for destinations within Greece): Payment is made only to employees of the transport company at the time of delivery to you. In case you are absent, you will be left a note so as to contact the company.

Deposit in bank account
You can deposit your payment in the following bank accounts:

  • Νational bank of Greece456/00115682
    IBAN: GR3401104560000045600115682 - BIC NUMBER : ETHNGRAA
    Beneficiary: Plevrakis Emmanouil

  • ALPHABANK818-002101-080659
    IBAN: GR3801408180818002101080659 
    Beneficiary: Plevrakis Emmanouil

    We will send the ordered products upon confirmation of the deposit through the i-banking system.
  • Paypal (credit/debitcard)
    PayPal is one of the most popular payment systems which guarantees speed and security of your electronic transactions.

Shipping methods

The e-shop of athosworkshop.com offers a choice between courier (for destinations within Greece) and Hellenic Post Office (for destinations abroad) for the shipment of your order.
Shipping costs are calculated based on weight of ordered products and are undertaken by the client. If the client returns goods to change the order, the client undertakes the return shipping costs. The company shall bear the shipping costs of returned goods only in cases of defective or wrong product.

If the shipment is to a country outside EU, the client will be responsible for customs clearance and payment of customs duties as well as local taxes whenever required.

Delivery methods

Ordered products are sent within 3 working days following the date of the order by courier. This goes for destinations within Greece. However, 1-2 weeks are needed for destinations abroad through the Hellenic Post Office.

Shipping Costs

  • Packages to be delivered within Crete weighing up to 2kgs cost 3.50€. Each extra kilo costs 1.00€.
  • Packages to be delivered within Greece weighing up to 2kgs cost 3.85€. Each extra kilo costs 1.25€.
  • Packages that will be paid Cach on Delivery, is charged with extra € 1,5
  • Shipping goods abroad is charged according to the Hellenic Post Office price list.

Please, do contact us by e-mail or telephone if you have any questions concerning payment and delivery methods or shipping costs.

 

 

Privacy

 

When you visit the web pages of www.athosworkshop.com to order products as well as to ensure that we can contact you to let you know about our new products, you may be asked to provide information such as name, email, address, phone number etc. Any personal data stated anywhere on the pages and services of the website of www.athosworkshop.com, are intended solely to ensure the operation of the service and may not be used by anyone without complying with the provisions of the law 2472/97 on the protection of personal data, as in force at any time.

Any visitor can browse our online store without disclosing any personal information. We will need personal data (i.e. e-mail) only when you have signed up and placed an order for goods or if you have chosen to receive our e-mails (subscribe).

The necessary data for each transaction is your name, a mobile phone, an address (street, city, postal code), a shipping address and an order document type (receipt, invoice).
In case an invoice is needed, you are kindly requested to state a company name, VAT Registration Number, VAT Registration Office, a telephone number and an address.

In summary, we only ask the necessary information so that you enjoy a great shopping experience: reliable delivery of products ordered, secure payment of your order and personalized service based on your needs and preferences.

 

 

Terms of Service

 

Ordering

Goods are shipped when payment of order is received (deposit in bank account or pay pal). Payment in cash on delivery is exempted because it is made only to employees of the transport company, at the time of delivery. In case of an entry with incomplete data (wrong address, telephone number, etc.) the athosworkshop.com reserves the right to cancel the order without notice. Upon completion of the procedure, you will automatically receive an e-mail confirming your order and indicating all relevant information. Our company is not liable for failing to MEET the estimated delivery times due to delays of the shipping company or natural causes.

Availability

In case the ordered goods are not available, the client is informed by e-mail or telephone call about the precise delivery time. If an agreement is reached, the client is requested to inform us by e-mail so that the order remains active. Otherwise, it is cancelled.

Return of defective product

If the products shipped are damaged in any way, please contact us within 10 days by telephone call or e-mail (athosworkshop@gmail.com). We will take back the defective product and send a new one. The company will be liable to any additional transport costs. Defective products must be returned in their original packaging in order to be replaced.

Return and change order

Credit Claims and/or Returns must be communicated and approved by us within 14 days of receipt of the shipment. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or an equivalent one. (They should be registered. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

Products / Prices

The company may abolish or change product specifications and prices without notice. In any case, the client is charged the amount stated in the order. Prices include VAT (23%). There may be a discrepancy between the characteristics of products shown in photos, such as color and texture, and the actual characteristics of the products due to the natural raw materials we use.